1. Ordering & Payment

Q: How do I place an order?
A: To place an order, browse our online catalog, select the item(s) you want, and click “Add to Cart.” Once you’ve finished shopping, go to your cart, click “Checkout,” and follow the prompts to enter your shipping and payment information.

Q: What payment methods do you accept?
A: We accept Visa CARD, Credit CARD , MasterCard, American Express, Bkash, Nagad, Rocket, and Bank transfers.

Q: Can I modify or cancel my order after it’s been placed?
A: You can modify or cancel your order after receiving the product of placing it by contacting our customer service team at Sales@furnicombd.com or +880 1713-064663.

2. Shipping & Delivery

Q: How long will it take to receive my order?
A: Delivery times vary based on your location and the products ordered. Standard shipping typically takes 3 business days. You can view more details on our Shipping Information page.

Q: Do you offer international shipping?
A: Yes, we offer international shipping to select countries. Shipping fees and delivery times may vary. Please visit our International Shipping page for more information.

Q: How can I track my order?
A: Once your order is shipped, you will receive a confirmation email with a tracking number. You can use this number to track your order on our Order Tracking page.

3. Returns & Refunds

Q: What is your return policy?
A: We accept returns after receiving the product of delivery for most items, provided they are in their original condition and packaging. Please see our Refund Policy for more details.

Q: How do I initiate a return?
A: To initiate a return, please contact our customer service team at Sales@furnicombd.com. We will provide you with a Return Authorization Number (RAN) and instructions on how to return your item.

Q: How long does it take to receive a refund?
A: Refunds are typically processed within [number of days] days of receiving the returned item. The refund will be issued to your original method of payment.

4. Products & Availability

Q: Are your products available in different colors or finishes?
A: Many of our products are available in a variety of colors, finishes, and fabrics. Please check the product page for customization options.

Q: Do you offer custom furniture?
A: Yes, we offer custom furniture options for select items. Contact us at Sales@furnicombd.com to discuss your requirements.

Q: What if an item is out of stock?
A: If an item is out of stock, you can sign up to be notified when it becomes available again. Alternatively, you can contact our customer service team for assistance.

5. Assembly & Care

Q: Do your products require assembly?
A: Some of our products require assembly, while others arrive fully assembled. Assembly instructions are included with the product or available for download on the product page.

Q: How do I care for my furniture?
A: Each product has specific care instructions, which can be found on the product page. General care tips include regular dusting, avoiding direct sunlight, and using coasters to protect surfaces.

6. Account & Privacy

Q: Do I need to create an account to place an order?
A: You do not need an account to place an order, but creating one allows you to track your order history, save shipping addresses, and enjoy faster checkout.

Q: How do you protect my personal information?
A: We take your privacy seriously and use industry-standard security measures to protect your data. Please see our Privacy Policy for more information.

7. Contact Us

Q: How can I contact customer service?
A: You can reach our customer service team via email at [Your Contact Email], by phone at [Your Contact Phone Number], or through our Contact Us page.